|Repairs & Upgrades|
Please call us prior to sending your product back to get an “Authorisation for return”, plus we may be able to sort things out on the telephone. Tel 01444870333.
We will repair your faulty bhi product for a set fee of £25 excl' VAT plus a postage and packing charge of £5.95 for the UK, and please see the shipping rates table in the "How to Order" section for repairs outside of the UK. All repaired products are returned with 6 months warranty from the date of the repair if outside the standard 12 months guarantee, otherwise 12 months warranty applies. If your product is still within warranty then there will be no charge for the repair.
The same charges above apply for upgrades to the MKII versions of the ANEM & NEIM1031 units.
When returning product to bhi, please put a note in with the repair, including the following prior to shipping your product back to us: Your name, address, telephone number and description of fault. If your product is still under warranty, then please supply a copy of the sales receipt, or rough date and where the goods were purchased (we can usually confirm whether the unit is still under warranty).
Acceptable payment methods are Visa, MasterCard, Maestro, cheque or PayPal. (If paying by cheque, your order will be held until your cheque is cleared).