How To Order

Telephone: +44(0)1444 870333 - Simply telephone us if you want to place an order over the phone or you if you would like help in selecting the right product.

On-line shop and ordering: You can place an order on-line securely from this website by by using a credit card. We accept payments using Mastercard, Visa and PayPal.  Our website is secure so you can place your order with confidence.  Search for the product you want and add it to your basket. If you are not sure what you are after, use the search box at the top of the page. You can continue to browse the subject areas or search for other products and add them to your basket by pressing the appropriate "Add to Basket" button. At any time you can view your basket in the blue box on the rhs of the screen. Once you have added all the items you need into your basket you can Checkout and make the payment.

Brexit:  EU customers please note that 20% UK VAT is no longer applicable on items sent from the UK to the EU, so the price you pay is the "Net Price" when you checkout.  However please be aware that the goods are now subject to VAT and duties in your own country.

bhi are also PCI/DSS credit card compliant through securityMETRICS.

Delivery:

Our standard shipping method for all deliveries world-wide is by Royal Mail up to 2Kg.  For orders over 2Kg we use a parcel service for the UK, and a European road service for Europe (up to 5 days).  We can offer other methods for shipment.  Please contact uo for more information or to get a shipping quotation. See our shipping rates table for more information on our postage and packing rates.

Courier/Airfreight services:
These services can be provided on request for extra cost. If your order is urgent and you require a quicker shipping method please contact us and we will provide you with a quote for this service.

Customs, Import Duties and Taxes:

EU customers: Please note we will no longer charge the 20% UK VAT at the time of purchase on all orders to EU countries as a result of Brexit. However you are likely to be charged import VAT by your own tax authorities and an administration fee by the parcel delivery company on any goods you purchase from us in the UK.
Orders for delivery outside the UK may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

New customers/Sign in:

If you are a new customer you will need to enter all your contact details and register to complete your order. You can be assured that we will not pass your details on to a third party, nor will we bombard you with marketing information. We may inform you of new products from time to time.

If you have ordered from us before you will need to sign in and all your details will appear, simply by entering your email address and the password you provided when you first ordered.

When placing an order:

Please enter your credit card details in the appropriate places on this screen.

The details of the products you have ordered appear on this screen and our standard shipping charges are applied, based on the address you have indicated we should deliver the order to.

Order Confirmation:

A summary of your order, address information and payment method is displayed. If this is correct, you should press the Finish button to place your order.

Thank you for your order:

If you see this screen you have completed your order. You will receive a confirmation email at the email address you provided and you can print this screen for reference.

If you have any queries during the order process, please don't hesitate to call us on +44(0)1444 870333