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Repairs & Returns

Repairs and Returns to bhi

Please email or call us prior to sending your product back to see if we can sort the problem for you before posting it back to us. Some issues can be sorted this way. If not please get in touch with us for an RMA authorisation for return.

Once we have accepted and confirmed your return please ship back to us. For customers outside the UK, please follow the instructions below on what to write on the package so UK customs don't charge us import duty and taxes. If you do not follow this procedure and bhi are charged customs fees for the repaired item entering the UK we reserve the right to pass these customs charges onto you with the repair costs.

For returns and repairs from outside the UK, clearly mark the package and accompanying Customs declaration with the following information below. When returning items please put the value of goods at £5 for customs purposes and state that the item is being returned for repair.

The standard bhi repair charge is £35 excl' VAT plus postage and packing if the product is not beyond economical repair. If the product is deemed beyond economical repair then we will advise you of this and discuss the options. All repaired products are returned with 3 months warranty from the date of the repair if outside the standard 12 months guarantee, otherwise, your original warranty applies. If your product is still within warranty and the fault was caused by a failed component then there will be no charge for the repair.

When returning a product to bhi, please put a note in with the repair with the following information: Your RMA number (if applicable), name, address, telephone number and description of fault. If your product is still under warranty, then please supply a copy of the sales receipt, or rough date and where the goods were purchased (we can usually confirm whether the unit is still under warranty).

Acceptable payment methods:

Acceptable payment methods are Visa, MasterCard, PayPal or bank transfer.

Send repairs to:

bhi Ltd
22 Woolven Close
Burgess Hill
West Sussex
RH15 9RR